File a Claim
We're Here to Help – Submit Your Travel Claim with Ease
At GoGlobia, your satisfaction is our priority. If you’ve encountered an issue with your travel booking, cargo, Hajj/Umrah package, or any of our services, you can file a formal claim here. Our team will promptly investigate and provide a resolution.
ðŸ› ï¸ What Issues Can I File a Claim For?
You can submit a claim for the following:
âœˆï¸ Flight Issues: Delays, cancellations, denied boarding, or ticketing errors.
🧳 Lost or Damaged Luggage (for tickets booked through GoGlobia).
🕌 Hajj/Umrah Package Discrepancies: Service failure, visa issues, accommodation, or transport problems.
🨠Hotel Booking Issues: Wrong hotel, booking not found, poor accommodation standards.
🚚 Cargo Claims: Delays, damages, or missing shipments.
🎓 Visa or Educational Travel Errors: Wrong info or documentation issues.
🥠Medical Travel: Service quality issues or failure to deliver promised assistance.
💰 Refund Request: For unused, canceled, or duplicate services.
👨â€ðŸ’¼ Other Complaints: General dissatisfaction, unfulfilled services, or customer service issues.
📠How to File a Claim
Please ensure you have the following ready before submitting:
Booking Reference Number or Cargo Waybill
Full Name & Contact Information
Clear Description of the Issue
Supporting Documents: E.g., receipts, tickets, images, chat/email screenshots.
Bank Details (for refund-related claims)
🚀 Submit Your Claim Online
Click the button below to submit your claim via our online portal.
👉 File a Claim Now
Alternatively, email your claim to:
📩 claims@goglobia.com
â³ Claim Review Timeline
Initial Response: Within 24–48 business hours.
Investigation & Resolution: Within 5–10 business days (depending on the nature of the claim).
Refunds: Processed within 7–14 working days after claim approval.
📌 Important Notes
Claims must be submitted within 7 days of the issue occurring.
Refunds are subject to airline, hotel, and partner policies.
Incomplete claims may cause a delay in processing or be declined.
All claims will be thoroughly reviewed by our Quality Assurance Team.
🔠Your Information is Safe
All claim information submitted is protected and handled in line with our Privacy Policy.
Need Assistance?
If you require help filing your claim, our support team is available to guide you.
📞 +234 912 854 3573 | +234 808 936 7653
📧 support@goglobia.com
🌠www.goglobia.com
GoGlobia – Travel with Confidence, We've Got Your Back.
Goglobia
