Privacy Policy

Effective Date: 30-04-2025

At GoGlobia Travelling Technologies Limited ("GoGlobia", "we", "us", or "our"), your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website, mobile app, and travel-related services.

By using our services or accessing our platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect both personal and non-personal information from you when you:

Visit our website or mobile app

Make a booking (flights, hotels, Umrah packages, etc.)

Subscribe to newsletters or promotional emails

Engage with our customer support or social media

Personal Information may include:

Full name

Contact information (email address, phone number, address)

Identification documents (passport, NIN, visa)

Payment details

Travel history and preferences

Religious travel intent (for Hajj/Umrah packages)

Medical or educational documentation (for relevant services)

2. How We Use Your Information

We use the information collected to:

Process bookings, payments, and cancellations

Issue tickets and confirm reservations

Provide personalized travel recommendations using AI

Facilitate visa, Hajj, Umrah, medical, or student travel services

Communicate with you (support, updates, marketing offers)

Improve our services and user experience

Comply with legal, regulatory, and security requirements

3. Data Sharing & Disclosure

We may share your personal data with trusted third parties only when necessary, including:

Airlines, hotels, and local transport partners

Visa processing and immigration authorities

Payment gateways (e.g., Paystack, Flutterwave)

Medical institutions and universities (for specialized services)

Government agencies as required by law

We never sell or rent your personal information.

4. Data Protection & Security

We implement industry-standard security measures to protect your data, including:

SSL encryption

Secure payment gateways

Role-based access control

Periodic security audits

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Rights

You have the right to:

Access and review your personal data

Request corrections to inaccurate data

Request deletion of your personal information (where legally permissible)

Opt out of marketing communications at any time

To exercise any of your rights, please contact us at privacy@goglobia.com.

6. Cookies & Tracking Technologies

We use cookies and similar tools to enhance user experience, track analytics, and personalize services. Please refer to our Cookies Policy for more details.

7. Data Retention

We retain your information only for as long as necessary:

To fulfill service requests and bookings

To comply with legal, tax, and regulatory obligations

To maintain records for customer service and dispute resolution

8. Childrenâ€™s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect data from children without parental consent.

9. International Data Transfers

If you are located outside Nigeria, your data may be transferred to and processed in Nigeria or other jurisdictions with different data protection laws. By using our services, you consent to such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the â€œEffective Dateâ€ at the top. We encourage users to review this page regularly to stay informed of how we protect your data.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

GoGlobia Travelling Technologies Limited
ðŸ“ Address: Suite 3B, Aisha Plaza II, Ring Road, Opp. Sheikh Abu Safyan, Kano State || 1209 Unguwan Yamma Zawachiki Kano State.
ðŸ“§ privacy@goglobia.com | hello@goglobia.com
ðŸ“ž +234 912 854 3573 | +234 808 936 7653